Shipping & Delivery

ACROSS CANADA

Mon−Fri: Orders placed before 12 pm will ship out next day.

During the peak holiday season orders will be shipped next-day or later.

Ontario & Quebec: 1−3 business days.

Other Provinces/Territories: 4−9+ days

Please note: we work with third party for deliveries and are unable to redirect deliveries with this partner once they have left our warehouse.

We currently only ship within Canada.

Substitution

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your package. We will contact you to let you know when this might be necessary.

Undeliverable items

From time to time, we attempt delivery and the package is undeliverable. This can occur if the item is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, and so on.

If a package is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.

If the sender does not wish to reattempt delivery, the base cost of the order less the 15% handling and restocking fee will be refunded to the purchaser. Please note the original delivery charge will not be refunded since the original delivery attempt was made.

If we are unable to make arrangements for re-delivery within 30 days of the return, the gift will be considered abandoned.